THIS AGREEMENT IS ACCESSIBLE ON network-telemetrix.com/NThosting/service-and-use-agreement. ANYONE WHO BUYS OR RENTS CLOUD HOSTING SERVICES, DOMAINS AND/OR DEDICATED VPS IS DEEMED TO HAVE READ, UNDERSTOOD, AND ACCEPTED THIS AGREEMENT IN ADVANCE.
THE SERVICES WILL ONLY BE AVAILABLE TO PEOPLE WHO HAVE LEGAL CAPACITY TO CONTRACT UNDER LAW. CUSTOMERS SHALL BE DEEMED TO ACCEPT, EXPRESSLY, FREELY AND VOLUNTARILY, THE TERMS AND CONDITIONS EXPRESSED HEREIN, BY ACCEPTING THEM THROUGH THE MEANS SET OUT IN THIS WEBSITE.
PARTIES TO THE CONVENTION
- NT Hosting from Network Telemetrix, referred to as "NT Hosting".
- The "Customer" refers to the person or entity that uses the Products and Services from Us.
SUBJECT OF AGREEMENT
The Cloud Hosting, Dedicated VPS, Domains & IoT Services offered by NT Hosting is provided to the customer to be purchased/leased and used according to the procedures and principles outlined below.
SERVICE TYPES AND OBTAINING
The service types and price information are specified on the network-telemetrix.com/NThosting website. The customer will choose any of the product types deemed appropriate for him.
NT Hosting provides the following products and services: Cloud Hosting Services, Domains, Dedicated VPS and IoT Solutions. All products and services acquired from NT Hosting are notified by email that customer indicated at the time of registration.
Cloud Hosting (Monthly/Yearly)
In this type of service, full web hosting services is rented monthly or annually, according to the package purchased by the customer. Support services and backup could be choice by the customer for additional payment. NT Hosting provide three types of hosting packages: VSH Economical, VSH Pro and VSH Expert. Detailed information and prices of every package are defined at the time of purchase.
In this type of service, domain name registration for your web hosting, renew and transfer is rented annually to the customer. NT hosting provides with a large number of extensions available for domain name register and has its own DNS servers for domains rented for the customer. Extension, register, renew and transfer prices information are specified on the network-telemetrix.com/NThosting/domain.
Dedicated VPS (Monthly/Yearly)
The customers may decide to cancel their accounts at any time, however, they will get a full refund of the service only if the cancellation request is made within 10 days of purchasing of the account, according to our Money Back Guarantee Policy.
To cancel an account, the Customer needs to open support ticket from the services control panel of the customer. Other forms of cancellation requests will not be accepted. Any incentives (free bonuses, etc.) offered to the Customer upon sign-up will be also canceled.
Domain name registrations/transfers, service upgrades and web hosting plan renewals are treated as non-refundable services and cannot be cancelled or refunded after being activated upon customer request. The Customer will have the opportunity to transfer his/her domain away to another host.
After the 10 days of purchasing, for the cancellation of the services and a refund, it is essential that the contracted service have a problem and error and cannot be fixed. Any feature that is not included in the services does not mean that the services is incomplete, incorrect, or defective. No cancellation or refund is possible due to problems arising from third party software installed on web hosting customer. No cancellation or refund is possible due to mistake in choosing of the hosting packages or dedicated VPS.
If the necessary conditions for cancellation and refund occur, a cancellation request must be created on the customer control panel admin.
MONEY BACK GUARANTEE POLICY
NT Hosting offers a 10-day money back guarantee. If you are not satisfied with our hosting services or dedicated VPS, you can submit a refund request in a trouble ticket opened from your control panel admin, and receive a full refund for your hosting plan within 10 days of the purchasing of the account. Please, NOTE that domain name registrations/transfers are non-refundable services.
After 10-day of the purchasing money back is posible only is the contracted service have a problem and error and cannot be fixed.
The customer is entitled to request technical support at any time. The customer will be required to provide technical support requests through the "support system" by opening a support ticket through customer control panel admin. Accepts and declares that will not receive support services in different ways. Technical support response times can take up to 24 hours on average, depending on the intensity status. The customer agrees to this situation. Technical support services relate to the standard functioning of the services and the problems, errors and problems that will be experienced. Other considerations are not covered by support.
The customer agrees and declares that the NT Hosting will receive a paid support service for non-standard functioning.
NT Hosting service payments are made in advance by credit card, PayPal or bank transfer during the services purchasing phase. The monthly service period is 30 days and annually service period is 365 days. If no payment is made, the service is suspended on the next day after the last payment date and is cancelled if no payment is made. A service alert will automatically appear on the customer control panel admin that is connected to the suspended license. The user accepts and declares this in advance.
There are occasional infrastructure updates and new services release on NT Hosting. Update operations and duration are notificated via the customer control panel admin. Update operations won't compromise user data.
CHANGES IN THE AGREEMENT
NT Hosting may, at any time, modify the terms and conditions of this agreement in part or all for its products and services offered on the site. Changes will be effective from the date of publication on the site. It is the user's responsibility to track and control the changes.
INTELLECTUAL PROPERTY RIGHTS
All products contained in NT Hosting are protected by all intellectual property rights, national and international law, registered or unregistered. The use of products and services in this agreement does not grant any rights to such intellectual property rights.
This Service And Use Agreement is effective from the date you first use the Services and shall continue until terminated. You may terminate it at any time upon written notice to NT Hosting.
It will also terminate immediately if you fail to comply with any term of this Service And Use Agreement. Upon such termination, the services granted by this Service And Use Agreement will immediately terminate and you agree to stop all access and use of the Services.
All notices sent to parties related to this agreement shall be made via the known email address of NT Hosting and the email address indicated by the user in the membership form. The user agrees that the email address specified during the member process is the current notification address.
This Service And Use Agreement, and any dispute arising out of or in connection with this Service And Use Agreement, shall be governed by and construed in accordance with the laws of Ecuador (EC).
INFORMATION WE COLLECT FROM YOU
In the course of use of your Services, we obtain the following information about you as described below. We collect this data for the purposes described under “How We Use Your Information”.
SIGNING UP FOR SERVICES; USER INFORMATION
USE OF SERVICES, WEBSITE VISITS AND SUPPORT
We store this data we collect in a variety of places within our infrastructure, including system log files, back end databases and analytics systems.
HOW WE USE YOUR INFORMATION
We have a legitimate interest in running a successful and efficient business and in providing you with Services and useful content, and we use the information we collect, both on its own and combined with any other information we collect about you, for the following purposes:
We also use the information we receive in aggregated and anonymized formats to produce reports on trends and statistics, such as mobile search trends, email open rates by industry, campaign best practices or the number of users that have been exposed to, or clicked on, our websites or evaluated or purchased our products and services.
Payment information that you provide to us, including credit card data, will only be used to facilitate payment for our products and services.
We also use recorded telephone conversations for quality control purposes, to train our employees and for our own protection.
SHARING OF INFORMATION
As further described below, we will only share certain personal information with:
Further information about the third parties with whom we share personal information is available here.
The transmission of information via the internet, email or text message is not completely secure. Although we will do our best to protect your personal information, we cannot guarantee the security of your information transmitted through the Services or over email; any transmission is at your own risk. Once we have received your information, we will take appropriate technical and organizational measures to safeguard your personal information against loss, theft and unauthorized use, access or modification.
When we collect financial account information, such as credit card numbers, we protect its transmission through the use of encryption such as the Transport Layer Security (TLS) protocol.
INFORMATION FROM THIRD PARTIES
If an account or profile was created without your knowledge or authorization, please contact customer support at the brand on which the account or profile is located to request removal of the account or profile.
RETENTION OF PERSONAL INFORMATION
We retain your personal information to provide services to you and as otherwise necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. We will retain your personal information for no more than five years following the later of (i) the date on which you terminate your use of the Services.
You have the right to know whether we process personal information about you, and if we do, to access data we hold about you and certain information about how we use it and who we share it with.
You have the right to receive a subset of the personal information you provide us if we process it on the legal bases of our contract with you or with your consent in a structured, commonly used and machine-readable format and a right to request that we transfer such personal information to another party. If you wish for us to transfer the personal information to another party, please ensure you detail that party and note that we can only do so where it is technically feasible. We are not responsible for the security of the personal information or its processing once received by the third party.
You have the right to require us to correct any personal information held about you that is inaccurate and have incomplete data completed. Where you request correction, please explain in detail why you believe the personal information we hold about you to be inaccurate or incomplete so that we can assess whether a correction is required. Please note that while we assess whether the personal information we hold about you is inaccurate or incomplete, you may exercise your right to restrict our processing of the applicable data as described below.
You may request that we erase the personal information we hold about you in the following circumstances:
Please provide as much detail as possible on your reasons for the request to assist us in determining whether you have a valid basis for erasure.
RESTRICTION OF PROCESSING TO STORAGE ONLY
You have a right to require us to stop processing the personal information we hold about you other than for storage purposes in the following circumstances:
You have the right to object to our processing of data about you and we will consider your request. Please provide us with detail as to your reasoning so that we can assess whether there is a compelling overriding interest in us continuing to process such data or we need to process it in relation to legal claims.
You also have the right, at any time, to object to our processing of data about you in order to send you marketing, including where we build profiles for such purposes and we will stop processing the data for that purpose.
WITHDRAWAL OF CONSENT
Where you have provided your consent to us processing your personal data, you can withdraw your consent at any time by visiting the Client Panel.
THIRD PARTY LINKS AND INFORMATION COLLECTION AND USE BY OUR USERS
Some of our Services provide links to other websites. Because we do not control the information policies or practices of these third party sites, you should review their privacy policies to learn about how they collect and use personal information.
In order for us to provide the Services to you, your personal information will be transferred to, and stored at/processed in the NT Hosting Cloud infrastructure. We will take all steps reasonably necessary to ensure that your personal data is treated securely and in accordance with this policy.