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Service and Usage Agreement

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Service And Use Agreement

THIS AGREEMENT IS ACCESSIBLE ON network-telemetrix.com/NThosting/service-and-use-agreement. ANYONE WHO BUYS OR RENTS CLOUD HOSTING SERVICES, DOMAINS AND/OR DEDICATED VPS IS DEEMED TO HAVE READ, UNDERSTOOD, AND ACCEPTED THIS AGREEMENT IN ADVANCE.

THE SERVICES WILL ONLY BE AVAILABLE TO PEOPLE WHO HAVE LEGAL CAPACITY TO CONTRACT UNDER LAW. CUSTOMERS SHALL BE DEEMED TO ACCEPT, EXPRESSLY, FREELY AND VOLUNTARILY, THE TERMS AND CONDITIONS EXPRESSED HEREIN, BY ACCEPTING THEM THROUGH THE MEANS SET OUT IN THIS WEBSITE.

PARTIES TO THE CONVENTION

- NT Hosting from Network Telemetrix, referred to as "NT Hosting".
- The "Customer" refers to the person or entity that uses the Products and Services from Us.

SUBJECT OF AGREEMENT

The Cloud Hosting, Dedicated VPS, Domains &  IoT Services offered by NT Hosting is provided to the customer to be purchased/leased and used according to the procedures and principles outlined below.

SERVICE TYPES AND OBTAINING

NT Hosting hereby grants you a personal, non-transferable, exclusive account by registering through our platform for use all products and services in accordance to acceptance with the terms of Service And Use Agreement and Privacy Policy.

The service types and price information are specified on the network-telemetrix.com/NThosting website. The customer will choose any of the product types deemed appropriate for him.

NT Hosting provides the following products and services: Cloud Hosting Services, Domains, Dedicated VPS and IoT Solutions. All products and services acquired from NT Hosting are notified by email that customer indicated at the time of registration.

Cloud Hosting (Monthly/Yearly)

In this type of service, full web hosting services is rented monthly or annually, according to the package purchased by the customer. Support services and backup could be choice by the customer for additional payment. NT Hosting provide three types of hosting packages: VSH Economical, VSH Pro and VSH Expert. Detailed information and prices of every package are defined at the time of purchase.

Domain (Yearly)

In this type of service, domain name registration for your web hosting, renew and transfer is rented annually to the customer. NT hosting provides with a large number of extensions available for domain name register and has its own DNS servers for domains rented for the customer. Extension, register, renew and transfer prices information are specified on the network-telemetrix.com/NThosting/domain.

Dedicated VPS (Monthly/Yearly)

Coming soon

IoT Solutions

Coming soon

CANCELATION/REFUND POLICIY

The customers may decide to cancel their accounts at any time, however, they will get a full refund of the service only if the cancellation request is made within 10 days of purchasing of the account, according to our Money Back Guarantee Policy.

To cancel an account, the Customer needs to open support ticket from the services control panel of the customer. Other forms of cancellation requests will not be accepted. Any incentives (free bonuses, etc.) offered to the Customer upon sign-up will be also canceled.

Domain name registrations/transfers, service upgrades and web hosting plan renewals are treated as non-refundable services and cannot be cancelled or refunded after being activated upon customer request. The Customer will have the opportunity to transfer his/her domain away to another host.

After the 10 days of purchasing, for the cancellation of the services and a refund, it is essential that the contracted service have a problem and error and cannot be fixed. Any feature that is not included in the services does not mean that the services is incomplete, incorrect, or defective. No cancellation or refund is possible due to problems arising from third party software installed on web hosting customer. No cancellation or refund is possible due to mistake in choosing of the hosting packages or dedicated VPS.

If the necessary conditions for cancellation and refund occur, a cancellation request must be created on the customer control panel admin.

MONEY BACK GUARANTEE POLICY

NT Hosting offers a 10-day money back guarantee. If you are not satisfied with our hosting services or dedicated VPS, you can submit a refund request in a trouble ticket opened from your control panel admin, and receive a full refund for your hosting plan within 10 days of the purchasing of the account. Please, NOTE that domain name registrations/transfers are non-refundable services.

After 10-day of the purchasing money back is posible only is the contracted service have a problem and error and cannot be fixed.

TECHNICAL SUPPORT

The customer is entitled to request technical support at any time. The customer will be required to provide technical support requests through the "support system" by opening a support ticket through customer control panel admin. Accepts and declares that will not receive support services in different ways. Technical support response times can take up to 24 hours on average, depending on the intensity status. The customer agrees to this situation. Technical support services relate to the standard functioning of the services and the problems, errors and problems that will be experienced. Other considerations are not covered by support.

The customer agrees and declares that the NT Hosting will receive a paid support service for non-standard functioning.

SERVICE PAYMENTS

NT Hosting service payments are made in advance by credit card, PayPal or bank transfer during the services purchasing phase. The monthly service period is 30 days and annually service period is 365 days. If no payment is made, the service is suspended on the next day after the last payment date and is cancelled if no payment is made. A service alert will automatically appear on the customer control panel admin that is connected to the suspended license. The user accepts and declares this in advance.

UPDATES

There are occasional infrastructure updates and new services release on NT Hosting. Update operations and duration are notificated via the customer control panel admin. Update operations won't compromise user data.

CHANGES IN THE AGREEMENT

NT Hosting may, at any time, modify the terms and conditions of this agreement in part or all for its products and services offered on the site. Changes will be effective from the date of publication on the site. It is the user's responsibility to track and control the changes.

INTELLECTUAL PROPERTY RIGHTS

All products contained in NT Hosting are protected by all intellectual property rights, national and international law, registered or unregistered. The use of products and services in this agreement does not grant any rights to such intellectual property rights.

AGREEMENT TERMINATION

This Service And Use Agreement is effective from the date you first use the Services and shall continue until terminated. You may terminate it at any time upon written notice to NT Hosting.

It will also terminate immediately if you fail to comply with any term of this Service And Use Agreement. Upon such termination, the services granted by this Service And Use Agreement will immediately terminate and you agree to stop all access and use of the Services.

NOTIFICATIONS

All notices sent to parties related to this agreement shall be made via the known email address of NT Hosting and the email address indicated by the user in the membership form. The user agrees that the email address specified during the member process is the current notification address.

GOVERNING LAW

This Service And Use Agreement, and any dispute arising out of or in connection with this Service And Use Agreement, shall be governed by and construed in accordance with the laws of Ecuador (EC).

Copyright © 2019 All Rights Reserved
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